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Business Value Analysis Study: beCogent Ltd.


A Total Operational and Economic Impact analysis by The Alchemy Solutions Group found that Symantec software saved beCogent $678,481 in 14 months. The U.K. provider of outsourced customer contact services used Altiris IT Management Suite to track assets and Symantec ServiceDesk to enhance customer service, increase productivity, and provide timely information about service levels.